Gegevens verwijderen

Your Right to Data Deletion

At Simply Fluent, we respect your privacy and your right to control your personal data. If you wish to delete any personally identifiable information related to your account, we've made the process straightforward.

Delete Your Account in the App

1. Open Simply Fluent and tap the menu button on the Home screen
2. Tap Account
3. Tap Delete account at the bottom of the screen and confirm

This deletes your sign-in account and removes your name and email address from your Simply Fluent account, from our subscription provider (RevenueCat) and from our mailing list. Your reading history, saved words, imported books and purchase records are kept, linked only to an internal account ID and no longer to your name or email address. To have those deleted as well, send us a request by email as described below.

If you have a subscription: deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it first in your store account settings (App Store: Settings > your name > Subscriptions; Google Play: Play Store > profile icon > Payments & subscriptions > Subscriptions). The delete account screen in the app has a button that opens this page for you.

How to Request Data Deletion

1. Send an email to gdpr AT simplyfluent.com from the email address associated with your Simply Fluent account
2. Include a clear request for your account to be deleted
3. We'll respond with a confirmation request to verify your identity
4. Once verified, we'll proceed with deleting your personal data

What Gets Deleted

When we process your deletion request:

• Your email address will be removed from our authentication platform
• Your customer record at our subscription provider (RevenueCat) will be deleted. Card details are held by Apple, Google or Stripe, never by us
• Your personal profile information will be permanently deleted
• Any other personally identifiable information will be removed from our systems

What We Retain

We may retain certain types of data even after processing your deletion request:

1. Non-personal data: Information related to your interactions with the app solely for the purpose of understanding user behavior and improving our service. This retained data is anonymized and cannot be used to identify you personally.

2. Purchase-related data: Information related to your purchases and financial transactions may be retained for longer periods to comply with tax laws, financial regulations, and other legal obligations. For specific details on how long we retain financial data, please refer to our Privacy Policy.

Processing Time

We aim to process all deletion requests within 30 days of verification, in accordance with GDPR requirements.

If you have any questions about the data deletion process, please contact us at gdpr AT simplyfluent.com.